OUR RESPONSE. OUR RESPONSIBILITY
Car Rental COVID-19 FAQs
Is Enterprise open?
Yes. Enterprise is an essential services provider that remains open to meet critical transportation and personal mobility needs. We are committed and ready to help you get wherever you need to be.
What steps are being taken to clean rental cars?
Each rental vehicle at Enterprise is thoroughly cleaned between every rental and backed with our Complete Clean Pledge. This includes washing, vacuuming, general wipe down, and sanitising with a disinfectant that meets leading health authority requirements, with particular attention to more than 20-plus high-touch points. We also extend the Complete Clean Pledge to our shuttles (for airport locations) and neighborhood branches.
What is the current car rental process?
To help protect both customers and employees, we have modified our car rental process. This includes the addition of kerbside rentals at our locations to help promote social distancing by getting you quickly on your way while avoiding foot traffic in our locations.
Delivery is also offered at select car rental locations throughout the country. Please contact your rental branch for availability.
Whether you are picking your vehicle up kerbside, or if we deliver it to you, we’re committed to maintaining proper distance throughout the process.
How does car rental return work during the Coronavirus outbreak?
If you are currently renting a car with us, your local branch should be reaching out to you about options to return your rental vehicle. If you have any additional questions or are looking for more information, please call 0800 111 4312.
Can I modify, extend, or cancel my reservation?
You can modify or cancel your reservation via our website or mobile app. We have extended our existing no-fee cancellation policy to include customers with pre-paid rentals booked directly through us. To extend your car rental, you can click “Call to Extend Your Rental” in our mobile app. You can also call your rental branch or 0800 800 227 to extend your reservation.
For more information, please visit our COVID-19 FAQs page.
For additional questions, please visit our main car rental FAQs page.
Renting a Car at London Waterloo Train Station
Car Rental And Van Hire In Waterloo Station
Dating back to 1848, Waterloo Station is a Grade II listed building near the River Thames, on the south bank. As well as being a major train station serving parts of the south of England, it's also part of the London Underground. Managed by Network Rail, Waterloo serves around 100 million travellers a year, making it the busiest station in Britain. Enterprise Rent-A-Car provides an essential service for everyone who needs to rent a vehicle in Waterloo. You'll find the Enterprise branch inside the station itself, which is very convenient when getting off your train. While in the area, why not visit the London Dungeon, which is very close to the station, on the banks of the Thames. Right next door, you'll find the Sea Life London Aquarium, with its fascinating array of creatures. Also close by is the Imperial War Museum, providing a fascinating insight into life during the wars of the last century. Anyone interested in modern art will enjoy the Tate Modern, just under a mile from the station and with stimulating exhibitions, as well as a cafe and shop.
Van Hire From Waterloo Train Station
Hire a van or commercial vehicle from the Enterprise kiosk directly inside Waterloo Station. We have a selection of vans small, medium and large all at competitive prices. Our small vans are easy to load and are perfect for most jobs.
Free Pick-Up Service From Our Waterloo Station Branch
Our extensive network is made up from thousands of conveniently-located branches, including Waterloo Station, but if you can’t get to one, let us pick you up.
Waterloo Station Van Hire
Whether you’re moving home or just picking up new furniture, our range of new, reliable vans in our Waterloo Station branch will get you (and your goods) to where you need to be, safely and in comfort. Choose from our extensive fleet of commercial and passenger vans today.
Why hire with Enterprise?
Enterprise offers car and van hire worldwide, and with numerous branch locations it has never been this convenient. Whether it's for holiday, a business trip or to move goods, Enterprise can accommodate your needs. Offering short and long term hire, look no further. Receive the best customer service for a great price and book with Enterprise Rent-A-Car today.