OUR RESPONSE. OUR RESPONSIBILITY
Car Rental COVID-19 FAQs
Is Enterprise open?
Yes. Enterprise is an essential services provider that remains open to meet critical transportation and personal mobility needs. We are committed and ready to help you get wherever you need to be.
What steps are being taken to clean rental cars?
Each rental vehicle at Enterprise is thoroughly cleaned between every rental and backed with our Complete Clean Pledge. This includes washing, vacuuming, general wipe down, and sanitising with a disinfectant that meets leading health authority requirements, with particular attention to more than 20-plus high-touch points. We also extend the Complete Clean Pledge to our shuttles (for airport locations) and neighborhood branches.
What is the current car rental process?
To help protect both customers and employees, we have modified our car rental process. This includes the addition of kerbside rentals at our locations to help promote social distancing by getting you quickly on your way while avoiding foot traffic in our locations.
Delivery is also offered at select car rental locations throughout the country. Please contact your rental branch for availability.
Whether you are picking your vehicle up kerbside, or if we deliver it to you, we’re committed to maintaining proper distance throughout the process.
How does car rental return work during the Coronavirus outbreak?
If you are currently renting a car with us, your local branch should be reaching out to you about options to return your rental vehicle. If you have any additional questions or are looking for more information, please call 0800 111 4312.
Can I modify, extend, or cancel my reservation?
You can modify or cancel your reservation via our website or mobile app. We have extended our existing no-fee cancellation policy to include customers with pre-paid rentals booked directly through us. To extend your car rental, you can click “Call to Extend Your Rental” in our mobile app. You can also call your rental branch or 0800 800 227 to extend your reservation.
For more information, please visit our COVID-19 FAQs page.
For additional questions, please visit our main car rental FAQs page.
Location Details
Services
Renting a Car at Poole
Poole Car & Van Hire
The Enterprise car and van rental branch is on Ringwood road, a 20-minute bus-ride from the centre of Poole. Take either the 11 or X6 bus and get off at the Newtown Tesco, the branch is a short walk from there.
You’ll find a wide selection of cars and vans to suit your needs, whether it’s a 20m3 van for a house move or a comfortable car to explore the area. All the vans can be driven with a standard licence and, if you have problems getting to us, we can come and pick you up.
Visiting Poole and the Area
Poole is set on the beautiful Dorset coast, just east of the Jurassic Coast, a Unesco World Heritage Site. The town sits on Sandbanks beach, part of a nine-mile-stretch of sand along the coast between Poole and Hengistbury Head.
Poole really does have something for everyone. There are museums and galleries, shops and restaurants and every water sport you can think of, all set in a stunning location on the largest natural harbour in Europe.
Activities Near Poole
With amazing beaches all around the obvious activities are watersports. Hamworthy Park and Poole Park are both just a short distance from the centre of town and have watersports and other activities.
If you want somewhere a bit quieter, head across the bay from Poole to Studland and Godlingston Heath National Nature Reserve. There are fabulous walks and the glorious Knoll beach, a long stretch of sandy beach with watersports, a cafe and a carpark, perfect for a day at the seaside.
Things to do with Kids Near Poole
There’s also plenty to see and do in the area with children. Take a drive to the New Forest for the day to see the ponies and stop off at Liberty's Owl, Raptor & Reptile Centre to try a bit of falconry. Or visit the Oceanarium on the promenade in Bournemouth where there are sharks, penguins, crocodiles and even otters to see and an underwater tunnel you can walk through.
Even if it’s not beach weather, you can keep the kids entertained at Tower Park with a cinema, ten pin bowling and play areas for younger children. For some high-energy fun head to Splashdown Waterpark with its 13 different slides of varying fear-factors that will get the whole family screaming.
Things to see near Poole
Poole Museum is down by the waterfront and covers 2000 years of local history. The collections are spread out across four historic buildings linked by a modern atrium.
A short drive out of town will take you to Upton Country Park with its Georgian Mansion, pretty walled garden and large parkland.
Garden lovers should visit Compton Acres, east of Poole towards Bournemouth, where there are several gardens including a formal Italian garden and a stunning Japanese garden. You can even buy some of the plants there to take home with you if you are feeling inspired.